Terms and Conditions

This is an unofficial English translation of the Finnish Terms and Conditions (“Sopimusehdot”) provided for informational purposes only. In the event of any discrepancy between this translation and the Finnish original, the Finnish version shall prevail.

Scope of Application

These terms and conditions (“Terms”) apply to the contractual relationship between Epic Autokoulu Oy (the “Driving School”) and its customer, the student (the “Student”), concerning the sale, purchase, ordering and delivery of driving instruction services and related ancillary services. The Terms apply to service orders made on the Driving School’s website, at its premises, or through other channels, where the Student is a consumer within the meaning of the Finnish Consumer Protection Act. The contractual relationship between the Driving School and the Student begins once the Driving School has sent the Student an order confirmation and login credentials to the student system by email.

If the Student’s guardian or another third party undertakes, in connection with the registration or order, to act as the payer of the service, these Terms also apply to the contractual relationship between that person and the Driving School. The payer is responsible for the price of the ordered services and other payments under these Terms. However, the ordered service is provided only to the Student named at the time the order was placed.

These Terms are not valid to the extent that they restrict rights of the Student, or obligations of the Driving School, based on mandatory legislation.

By registering for a course at the Driving School, the Student accepts the payment obligation associated with the order, these Terms in their entirety, and the Driving School’s privacy and cookie policy (epicautokoulu.fi/tietosuoja). The Student undertakes to comply with the Terms for the entire duration of the contractual relationship.

If the details of the Student’s guardian, or of any other payer, are provided in connection with registration, the Driving School will also process the personal data of that payer, and possibly cookies, in accordance with the aforementioned privacy and cookie policy.

Before placing a service order, it is the Student’s responsibility to ensure that the guardian or other potential payer of the service has been informed of the payment obligation related to the order and of these Terms.

A minor Student may not place a service order until the guardian or other potential payer of the service has approved the service order, these Terms, and the payment obligation related to the order.

The Driving School has the right to update these Terms at any time. Orders are governed by the Terms in force at the time the order is placed.

Service Provider and Customer Service

The Student’s contractual counterparty and service provider is Epic Autokoulu Oy, a Finnish limited liability company registered in the Trade Register maintained by the Finnish Patent and Registration Office.

Business ID 2551291-8, VAT number FI25512918, address Tykistökatu 4, 20520 Turku, Finland, telephone +358 10 524 5400, email asiakaspalvelu@epicautokoulu.fi.

The Driving School’s up-to-date contact details, service channels, branch addresses, and customer service hours are available on the website at www.epicautokoulu.fi. If you have any questions relating to the Driving School, please contact our customer service.

You will receive detailed student instructions for your chosen course by email immediately after registration, and they are also available at www.epicautokoulu.fi/oppilasohje/. Course content and up-to-date pricing information can be found on the branch websites at www.epicautokoulu.fi.

Supervisory Authority of the Driving School

The Driving School holds a driving school licence under the Finnish Driving Licence Act for categories 1 and 2. The Driving School’s supervisory authority is the Finnish Transport and Communications Agency (Traficom), postal address PL 00059 TRAFICOM, visiting address Kumpulantie 9, 00520 Helsinki, telephone +358 29 534 5000.

The Student

A service order on the Driving School’s website may be placed by persons who are 18 years of age or older and have full legal capacity, as well as by persons under 18 years of age who have their guardian’s consent to conduct the transaction and place the order, and whose guardian has also familiarised themselves with these Terms, the service to be ordered, its price, and the payment terms.

The Student, and in the case of a minor Student, the guardian, must have a functioning email address.

Correspondingly, if a person other than the Student or the Student’s guardian is named as the payer, the express consent of that payer is required for the transaction and the service order, and the payer must have familiarised themselves with these Terms, the service to be ordered, and its price and payment terms. The person named as the payer must be at least 18 years of age. By registering for a course, the Student confirms that the above consents have been obtained.

Service Order

The Student must provide accurate information about themselves and, in the case of a minor Student, about the guardian or any other payer, in connection with the service order. To register for a course on the Driving School’s website, the Student must provide their name, personal identity code, street address, postal code, post office, municipality of residence, telephone number, email address, country of birth, preferred language of instruction, chosen payment method, and other information required for the order. If the payer is a person other than the Student (e.g. a guardian), the Student must also provide, in connection with the service order, the payer’s name, personal identity code, street address, postal code, post office, telephone number, email address, chosen payment method, and other information required for the order. The payer may also be a company, in which case the order form must also include the payer’s business ID and the contact person’s details. The details of a guardian or other payer may not be provided on the order form without that person’s express consent.

We may send you a request for feedback on your experience after you have completed the course. This processing is based on our legitimate interest in developing our services. Responding is always voluntary. If you do not want to receive such feedback requests, you can let us know by contacting our customer service (asiakaspalvelu@epicautokoulu.fi).

The person entering the information is responsible for the accuracy of the information and for having the right to place the order in a manner binding on the person named as the payer. The Student is responsible for the accuracy of the information provided (including information on the guardian’s consent) and is obliged to notify the Driving School of any changes to such information without delay.

The consent given by the guardian of a minor Student to the Student’s order also covers consent for the Student and the Driving School to agree on additional instruction and other supplementary services not included in the original order, for which the Driving School has the right to charge the Student (or the payer named for the course) in accordance with the price list in force at the time.

The Driving School has the right to interrupt instruction in threatening or dangerous situations that may endanger the safety of the company’s personnel, the Student, other road users, or property. Such threatening situations may include, for example, the Student being under the influence of intoxicants, aggressive behaviour, or other similar conduct that jeopardises the safety of the instruction. When instruction is interrupted in such a situation, the customer relationship and the provision of services may also be suspended immediately and without prior warning. The Student is not entitled to compensation or reimbursement if the service is interrupted in such a situation.

Prices, Service Content and Additional Services

The content and prices of the ordered service or service package are stated on the Driving School’s website by branch. There may be branch-specific differences in the services offered and their prices. The Student’s order is always governed by the price list in force at the branch for whose course the Student registers. The prices of the services do not include authority fees payable to Ajovarma, additional driving lessons, cancellation fees, use of the vehicle for a re-take test, or other separate services.

A person may register for a campaign-priced course only once per personal identity code.

The Driving School is not entitled to change the price of an ordered service package after the order has been placed. However, the Driving School has the right to add to the prices the effect of any changes in the amount of taxes or other similar public charges, or changes caused by amendments to legislation, immediately once such changes take effect.

The Driving School also has the right to change its price list at any time, in which case the price of an additional product not included in the ordered service package (e.g. an additional driving lesson) is determined in accordance with the price list in force, unless otherwise separately agreed.

If the Student wishes to transfer the service to be completed at another branch, the Driving School has the right to invoice the Student for any difference in the price of the service packages between the branches. If the transfer is made to a branch with a lower price list, the difference in price between the service packages will not be credited or refunded.

If the Student agreeing to additional services is under 18 years of age, the Student confirms, when ordering the additional service, that they have obtained their guardian’s consent to agree to and pay for the additional instruction/services. If the Student is under 18 years of age and a person other than the Student is named as the payer in connection with the service order, the person/company named as the payer undertakes to pay for any additional services ordered by the Student. The Driving School is obliged to issue a certificate of instruction once the Student has paid in full for the corresponding instruction and completed the instruction included in the course.

The Driving School is not responsible for any increases in authority fees or other charges beyond its control. The Student and the person/company named as the payer at the time of the order are jointly and severally liable for all payment obligations under the contractual relationship to the Driving School. If the Student is a minor, the payer named in the order is jointly and severally liable with the Student for all payment obligations under the contractual relationship to the Driving School.

Other Actions Required from the Student in Connection with the Service

The provider of the electronic learning environment is either Datadrivers Oy or Streamways GmbH, depending on which learning environment the Student uses. Use of the learning environment requires that the Student has, in connection with the service order, accepted the terms of use of the relevant provider and undertakes to comply with them.

The Student must have a valid driving licence permit (“ajokorttilupa”) before the Student may take the theory test. Further information on the driving licence permit and how to obtain it is available at www.epicautokoulu.fi/ajokorttilupa.

By registering for a course, the Student authorises the Driving School to make, on the Student’s behalf, the bookings required for the driving test from Ajovarma.

Limitation of Liability of the Driving School

The Driving School is not responsible for, and does not guarantee, that the Student will pass the theory and/or driving tests, or other examinations or tests, included in the course after completing it. The electronic learning environment and its content are provided to the Student “as is” and “as available.” The Driving School does not guarantee that the aforementioned service will function and be available without interruption, disturbance, or error.

The Student uses the above-mentioned service at their own risk, and the Driving School is not responsible for the accuracy, reliability, errors, omissions, inaccuracies, or other defects of the said service or the information it contains, nor for any costs, damages, or losses that the Student may incur from the use of the said service or the information it contains. The services offered in the electronic learning environment may contain links to other service providers’ websites or other services. The Driving School is not responsible for the content of, or the services offered on, such third-party websites or services.

However, this does not mean that the Student loses their statutory rights if the digital learning environment has a genuine, material defect. In such a situation, the Student still has the right to demand, for example, correction of the defect, a price reduction, or a refund, to the extent required by law. In such a situation, the Driving School may also offer, as compensation, an extension of the validity period of the course by a period corresponding to the time during which the service was unavailable.

If the Student considers that the Driving School has breached its contractual obligations, the Student must notify the Driving School of the breach without delay after discovering it, and give the Driving School the opportunity to remedy the defect in a manner it deems appropriate. The Student forfeits the right to invoke the breach of contract if it is not invoked within a reasonable time and, in any event, no later than within 14 days of when the problem was discovered or should have been discovered by the Student. The Driving School is not liable for any indirect or consequential damage caused to the Student by an error or delay.

Right to Use Course Materials

All digital and electronic material related to the course and the order (such as course materials, theory videos, and exercises) is protected under copyright legislation. Ownership as well as copyright and other intellectual property rights to such material belong to the Driving School, Datadrivers Oy, or their partners, depending on which provider’s learning environment the Student uses. The Student has the right to use the material only to the extent required for completing the course, and no other rights to the material are granted to the Student. Accordingly, the Student is not entitled to, for example, share, distribute, further transfer, or modify the said material or parts thereof.

Notices

The Driving School may deliver notices based on the contract to the Student at the address provided at registration, or at any other address notified by the Student in writing or electronically, by mail, email, telephone, text message, WhatsApp, through the Streamways application, or by other similar means. The Student is obliged to notify the Driving School without delay of any changes to their contact details.

Payment Methods and Terms; Consequences of Late Payment

A payment obligation is associated with a service order from the Driving School.

If the Student or another named payer fails to meet their payment obligation to the Driving School, the Driving School has the right to suspend the provision of services to the Student until the failure has been remedied. Use of the services in the Streamways learning environment requires that the Student’s payments are up to date and that the wallet in the learning environment has the balance required to complete the service.

The Driving School has the right to charge a reminder fee for overdue payments in accordance with the price list and the Finnish Act on the Collection of Debts, as well as default interest in accordance with the Finnish Interest Act. If the Driving School is required to collect its receivables, the Student (or other named payer) is additionally obliged to reimburse the Driving School for the collection costs incurred. The Driving School has the right to transfer its contractual receivables to a third party. Third-party payment services are subject to their own terms regarding late payment and collection, which apply if a third-party payment service is chosen as the payment method.

Payment Terms

At registration, the Student selects a payment method in accordance with the payment terms in force at the time. The choice is binding, and the payment method or the related payment terms cannot be changed after registration.

Right of Withdrawal and Its Limitations

Under the Finnish Consumer Protection Act, the Student has the right to withdraw from the contract and the order placed, free of charge, within 14 days of the conclusion of the contract, as described in these Terms.

Withdrawal always applies to the entire order, covering both the digital service content and the driving instruction.

If the ordered service includes digitally delivered service content, the Student creates their own login credentials upon registration. Once registration is successful, the Student will receive a confirmation message at the email address provided.

The Student can complete the online studies included in their service package on the Streamways platform. Through the platform, the Student can participate in video-based theory lessons, use course materials, and use the practice program intended for the theory test. Driving lessons are also booked through the Streamways platform.

The content offered on the Streamways platform, as described above, constitutes digitally delivered service content, the delivery of which is deemed to have begun when the Student starts using the content.

If the Student’s registration has been confirmed and the Student has logged in to the electronic learning environment before the afore mentioned 14-day period has expired, this is deemed to constitute the Student’s express consent

to the Driving School beginning to perform the contract and deliver the order before the withdrawal period has ended. Once the Driving School has begun delivering the order, the Student no longer has the right of withdrawal with respect to the services ordered. This limitation of the right of withdrawal applies to the order in its entirety and also covers any non-digital service content included in the order, such as driving instruction.

In any event, the right of withdrawal ends once 14 days have elapsed from the conclusion of the contract.

The exercise of the right of withdrawal must be notified in an unambiguous manner, for example by email to laskutus@epicautokoulu.fi or by other similar means.

Duration of the Contract and Early Termination

The contractual relationship between the Driving School and the Student is valid for 12 months from the conclusion of the contract, or until the Student has completed the ordered course at the Driving School, whichever occurs first. The provision of digital service content to the Student ends at the same time as the course itself, but no later than 12 months from registration.

When the contractual relationship ends, the Driving School’s obligation to provide the ordered services to the Student ceases. The termination of the contract does not release the parties from a payment obligation that arose before the contract ended. While the contractual relationship is in force, the Student may discontinue the course at any time by notifying the Driving School, but if the course is discontinued, the Driving School is not obliged to refund payments already made by the Student.

If, during the term of the contract, the Driving School is unable to provide the Student with the course ordered due to changes in legislation or other reasons beyond the Driving School’s control that nevertheless have a material effect on the content and/or scope of the order, the Driving School has the right to terminate the contract during its term. The Driving School must refund payments made to the extent that the Student has not used the ordered service.

Assignment of the Contract

The Driving School has the right to assign the contract and its rights and obligations under it to a third party in connection with a business acquisition or transfer, a transfer of business, or another corporate restructuring. The Student does not have the right, without the separate consent of the Driving School, to assign the contract or the rights or obligations based on it.

Force Majeure and Weather Conditions

The Driving School is not liable for delays, omissions, or damage caused by an impediment beyond the Driving School’s control that the Driving School could not reasonably have taken into account when the contract was concluded, and the consequences of which it could not reasonably have avoided or overcome. Such impediments may include, for example, industrial action, epidemics, acts of war, natural conditions, restrictions on movement, interruptions to traffic, and technical faults arising from the aforementioned circumstances. If such a situation arises, the Driving School will notify the Student thereof.

When completing a moped or motorcycle course, the Student must take into account Finland’s weather conditions and their effect on the completion of driving lessons. For safety reasons, driving lessons for moped and motorcycle courses are generally not held between October and March. Local weather and road conditions affect the safe organisation of driving lessons, which means that the length of the driving season may vary by region.

The Student is responsible for completing the course sufficiently early within the course’s period of validity, taking into account any restrictions arising from weather conditions.

Key Contractual Obligations of the Parties and the Student’s Liability for Damage Caused

The Driving School is obliged to provide the services ordered by the Student in a professional and careful manner, taking into account the provisions of these Terms.

The Student must carefully follow the instructions given by the Driving School and its personnel, including instructions relating to simulator driving. If the Student fails to follow the instructions, or otherwise intentionally or negligently causes damage to the Driving School or its property, the Student is obliged to compensate for the damage caused. The Student’s duty of care is heightened in driving situations where the instructor is not in the vehicle with the Student, such as when riding a motorcycle or moped, in which case the Student is the responsible driver.

Participation in instruction while under the influence of any intoxicants is not permitted. If the Student feels unwell, tired, or otherwise perceives any other factor that may negatively affect their driving performance, this must be reported to the instructor immediately. The Driving School has the right to interrupt a driving lesson if the instructor considers that the Student is not in a fit condition to drive. In such a situation, the interrupted instruction will not be credited to the Student, which may result in the Student needing to purchase additional instruction at another time in order to fulfil the mandatory amount of instruction.

The Student acknowledges that damage to the vehicle used in instruction may cause the Driving School costs for which the Student may be liable, as described below. The Driving School’s vehicles have comprehensive insurance, which covers part of any potential damage.

The responsible driver is determined according to the form of instruction as follows: in category B driving instruction, the responsible driver is the instructor. In the category B driving test, and in category AM and A driving instruction and tests, the responsible driver is the Student.

When the Student acts as the responsible driver, the Student is liable for any damage caused to the vehicle regardless of the cause of the damage. When the instructor acts as the responsible driver, the Student is liable for damage caused to the vehicle only if the damage was caused intentionally or through gross negligence, for example by failing to follow the instructor’s instructions.

In these situations, the Student’s liability is limited to the following items:
a) an amount corresponding to the insurance deductible, which at the time of the order is €500 and is stated in the Driving School’s price list in force at the time; and
b) reasonable and verifiable additional costs directly caused to the Driving School by the damage, such as the Student’s own driving lessons cancelled during the vehicle’s repair.

The Student’s total liability under items a) and b) combined is limited to a maximum of €1,000, or the actual costs if lower.

The Driving School is liable for any damage exceeding this maximum amount as well as for all other consequential damage, and will endeavour, to a reasonable extent, to limit the damage it incurs.

The Driving School will endeavour, to a reasonable extent, to limit the damage it incurs in the aforementioned situations.

Cancellation of Driving Lessons

The Student has the right to cancel a scheduled driving lesson up to 24 hours before the scheduled lesson. For cancellations made after this, the Driving School will charge a cancellation fee in accordance with the price list in force. If the Student does not show up at all for a booked driving lesson, the Driving School will charge the fee stated in the price list for the uncancelled lesson.

Cancellations of driving lessons booked through Webauto must be notified to Epic Autokoulu’s customer service or to the Student’s default instructor in a verifiable manner, for example via chat or by telephone. Driving lessons booked in the Streamways application are cancelled directly through the application.

The cancellation terms apply only to the Driving School’s own services. The Student is responsible for cancelling any official appointment bookings and for complying with the applicable terms relating thereto.

The Student should not participate in driving instruction while ill.

An invoice issued for a driving lesson cancelled too late, or not cancelled at all, may be credited upon submission of a medical certificate. The certificate must be submitted to the Driving School within 14 days via the Turvaposti service at: www.turvaposti.fi/viesti/laskutus@epicautokoulu.fi

The Driving School has the right to change the instructor assigned to a driving lesson. The Driving School also has the right to cancel scheduled driving lessons, for example due to illness or other compelling reasons, by notifying the Student thereof. The Driving School will endeavour to notify the Student of cancellations as soon as reasonably possible. Instead of driving instruction cancelled by the Driving School, the Student will receive new, replacement driving instruction. If lessons are cancelled, the Driving School is not obliged to waive fees or refund payments already made by the Student.

In cases of instructor illness, the Driving School will, where possible, endeavour to replace the instructor assigned to the lesson in question. The Driving School will notify the Student of cancellations by email, text message, or telephone.

Applicable Law and Disputes

These Terms and the contractual relationship are governed by Finnish law.

We hope that our service meets the Student’s expectations. However, if the Student is for any reason dissatisfied with the Driving School’s services and wishes to make a complaint about the service, we ask that this be reported to the Driving School immediately once the Student has become aware of the facts underlying the complaint or claim.

A Student who is a consumer also has the right to refer disputes arising from this contract to the Finnish Consumer Disputes Board (www.kuluttajariita.fi) for resolution. The decisions of the Consumer Disputes Board are recommendations in nature. Before bringing the matter before the Consumer Disputes Board, the Student must contact the Consumer Advisory Service (www.kuluttajaneuvonta.fi).

A Student who is a consumer may bring an action concerning disputes arising from the contract against the Driving School either in the district court of the Driving School’s domicile (the Varsinais-Suomi District Court) or in the district court of the locality in Finland in whose jurisdiction the Student resides.