Frequently Asked Questions

Start by choosing your nearest branch and a suitable course package. Once you’ve registered, you’ll receive your login details for the learning environment and can start your theory lessons.

A driving licence application is Traficom’s electronic application, which is required before the theory test and driving lessons. You can find more information and instructions on the application here.

You can enrol directly on our website by selecting your nearest branch and a suitable course package. When you purchase the course, you will create your own login details for the Streamways learning app. After enrolment, you will receive comprehensive instructions on how to complete the course.

You can start driving lessons at the age of 16 if you are applying for a car driving licence (B). For other driving licence categories, you can start 6 months before the required age.
With a special permit, you can obtain a driving licence at the age of 17 if specific conditions are met. The course entitlement is valid for 12 months from the date of enrolment. 

All course packages can be freely customised with additional services.
Do you need more driving lessons or want to brush up on your theory knowledge? You can add the following to your package at any time:
Additional driving lessons (individually or as a package)
Additional theory lessons led by an instructor (live / virtual)
A practice driving test to test your skills before the actual test
Other additional services to support
your learning Ask our customer service team or your own instructor for more information – we’ll help you choose the right additional services for you ❤️

Online theory lessons are taken at your own pace under the remote supervision of a driving instructor during the control room’s opening hours. Virtual lessons are held in a Teams classroom under the guidance of an instructor.

You can cancel your course registration free of charge within 14 days of signing up, provided you have not started using the learning environment.
Please see our terms and conditions for more detailed cancellation terms, or contact our billing department by email at laskutus@epicautokoulu.fi if you wish to cancel your course registration

The contract is valid for 12 months from the date of confirmed registration.

Read our terms and conditions

Start by choosing your nearest branch and a suitable course package. Once you’ve registered, you’ll receive your login details for the learning environment and can start your theory lessons.

A driving licence application is Traficom’s electronic application, which is required before the theory test and driving lessons. You can find more information and instructions on the application here.

You can enrol directly on our website by selecting your nearest branch and a suitable course package. When you purchase the course, you will create your own login details for the Streamways learning app. After enrolment, you will receive comprehensive instructions on how to complete the course.

You can start driving lessons at the age of 16 if you are applying for a car driving licence (B). For other driving licence categories, you can start 6 months before the required age.
With a special permit, you can obtain a driving licence at the age of 17 if specific conditions are met. The course entitlement is valid for 12 months from the date of enrolment. 

All course packages can be freely customised with additional services.
Do you need more driving lessons or want to brush up on your theory knowledge? You can add the following to your package at any time:
Additional driving lessons (individually or as a package)
Additional theory lessons led by an instructor (live / virtual)
A practice driving test to test your skills before the actual test
Other additional services to support
your learning Ask our customer service team or your own instructor for more information – we’ll help you choose the right additional services for you ❤️

Online theory lessons are taken at your own pace under the remote supervision of a driving instructor during the control room’s opening hours. Virtual lessons are held in a Teams classroom under the guidance of an instructor.

You can cancel your course registration free of charge within 14 days of signing up, provided you have not started using the learning environment.
Please see our terms and conditions for more detailed cancellation terms, or contact our billing department by email at laskutus@epicautokoulu.fi if you wish to cancel your course registration

The contract is valid for 12 months from the date of confirmed registration.

Read our terms and conditions

Driving lessons are booked directly via the Streamways app.

You can book simulator lessons directly in the calendar; bookings for lessons in a real car are sent via the app to the instructor as a proposal, which they will either accept or, if necessary, suggest an alternative time.

Log in to the Streamways app with your credentials and you’ll find your instructor’s details in your profile. Can’t see your instructor’s details? If your instructor’s details aren’t visible in your learning environment, our customer service team can help – please get in touch.

The theory test is booked via Ajovarma. When you register, you will receive detailed instructions on when to book the test. Please remember that your driving licence application must be submitted and approved before the theory test. If you do not have a driving licence, you can apply for one here: https://traficom.fi/fi/autoilijat/ajokortit/ajokorttilupa .

The certificate confirming completion of the EAS training can be downloaded from your learning app 🙂

If it is a driving lesson with an instructor, please inform your instructor directly. If it is a simulator lesson, please notify our simulator control room on 0105245480 or our customer service team.

Please submit a sick note via the Turvaposti service within 14 days. You can find instructions on how to submit the certificate on the customer service page.

You can book a new date for the theory test. You can retake the theory test as many times as necessary. A passed theory test is valid for one year.
If you fail the practical test, discuss the next steps with your driving instructor (possible additional driving lessons / retake).

The driving test (B) is held at an Ajovarma test centre and lasts approximately 60 minutes. The test assesses your driving skills in traffic, as well as possibly a parking and vehicle inspection task.

Yes, you can. Please contact our customer service team and we will arrange the change. ❤️

Yes, you can continue the course at a different location if a similar course is available there.
If the course fee at the new location is higher than at the original location, we will charge the difference when you change locations. We’re happy to help with the arrangements – please don’t hesitate to get in touch!

We understand that life circumstances can change. Unfortunately, we cannot offer a refund for unused parts of the course, as the right to use the service is valid for 12 months from the date of enrolment, in accordance with our terms and conditions.
If you haven’t finished your course, we recommend contacting our customer service team so we can work out together how we can help you continue with the course. ❤️

You can change your password on the homepage here: https://app.streamways.com/. Select “Forgotten your password?” and set a new password. You can then log in as normal using your new password.

If you use Webauto, please contact our customer service team and we will change your password for you.

You can choose your preferred payment method when you register for the course. Find out more about our various payment methods here.

Yes – with Klarna’s payment options, you can split the course fee into monthly instalments of your choice, or you can opt for an Epic invoice in several instalments.

Visits to our offices are by appointment only (with the exception of Hansa Shopping Centre and Tripla); please contact our customer service team to book an appointment.

Absolutely! Book a free remote appointment here.

You can leave feedback here. Thank you for helping us improve. ❤️