Frequently asked questions - find the answer easily
On this page you will find answers to the most frequently asked questions about courses, registration, payment and driving lessons.
📝 Registration and courses
Start by choosing the nearest office and the right course package. Once you have registered, you will be given access to the learning environment and can start your theoretical studies.
The driving licence application is an electronic application from Traficom, which is required before the theory test and driving lessons.
For more information and instructions on how to apply for a permit, see here.
You can enrol directly on our website by selecting the nearest office and the appropriate course package. After registration, you will receive an email with your ID and instructions on how to complete the course.
You can start driving school at the age of 16 if you have a passenger car licence (B). For other licence categories, you can start 6 months before the required age.
With a derogation, you can obtain a driving licence at the age of 17 if you meet specific conditions.
All course packages are freely customisable with additional services.
Need more driving lessons or want to strengthen your theoretical knowledge? You can add to your package at any time:
- Additional driving lessons (individually, or as a package)
- Additional teacher-led lessons (live/virtual)
- A practice driving test to test your skills before the test
- Other additional services to support learning
Ask Customer Services or your teacher for more information - we'll help you choose the right additional services for you ❤️
The online theory lessons are conducted at your own pace and are supervised remotely by the traffic teacher during the control room's opening hours. The virtual lessons are held in a Teams classroom under the guidance of the teacher.
You can cancel your course registration within 14 days of enrolment free of charge if the learning environment has not been activated.
See more details cancellation policy our terms and conditions, or contact us customer service.
🚗 Driving lessons, locations and tests
Lessons are booked directly with your driving instructor. You can find your instructor's name and contact details in your learning environment, and we recommend contacting them via WhatsApp, as instructors are unable to answer calls during driving lessons.
Simulator lessons are booked directly through the learning platform, where you can see the available times.
🔎 Can't see the teacher's details? If you can't see your teacher's details in your learning environment, our customer service team can help -. contact us.
Log in to the learning platform to see the contact details of your driving instructor.
🔎 Can't see the teacher's details? If you can't see your teacher's details in your learning environment, our customer service team can help -. contact us.
Theory test booked Through Driving Stealth.
When you register, you will receive detailed instructions on when to book your test. Please remember that the driving licence application must be completed and approved before the theory test.
The EAS training certificate can be downloaded from your Webauto system. ☺️
Submit your sickness certificate via the Security Mail service within 14 days. You can find instructions on how to submit the certificate on the customer service page.
You can book a new test day for the theory test. The theory test can be repeated as many times as necessary. An approved theory test is valid for one year.
If you do not pass the driving test, agree with your driving instructor the next steps (possible additional driving lessons / retest).
The driving test (B) is carried out at Ajovarma and takes about 60 minutes. The test assesses your driving skills in traffic and may include a parking and car inspection task.
Yes, you can. Contact our customer service team to arrange an exchange. ❤️
Yes, you can continue the course in another location if a similar course is available there.
If the price in the new location is higher than the price in the original location, we will charge you the difference when you change location. We will be happy to help you arrange the exchange - please contact us. feel free to contact us!
We understand that life situations can change. Unfortunately, we are unable to offer refunds for unused parts of the course, as our terms and conditions stipulate that the right to service is valid for 12 months from the date of enrolment.
If you have missed a course, we recommend that you contact our customer service team and we'll see how we can help you to continue your course. ❤️
🔐 Login and systems
If you cannot log in to the learning environment and need a new password, please contact. our customer service. We will help you reset your password quickly. ❤️
💳 Payment and payment methods
You can choose your preferred method of payment for the course when registering. Find out about our wide range of payment methods here.
Yes - Klarna's payment methods allow you to split the course fee into your preferred monthly instalments, or you can choose to pay Epic in several instalments.
In case of illness, you can get a refund if you send a medical certificate by Turvapost within 14 days. For instructions on how to submit the certificate, see here.
📍 Locations and customer service
Office visits are by appointment (with the exception of Hansa Shopping Centre and Tripla), please contact us our customer service and book an office visit.
Yes, you can! Book a free remote meeting here.
You can leave feedback here. Thank you for helping us develop. ❤️